Shipping and Returns
All our items are Warehouse packed for safe delivery. Shipping usually takes between 2 to 10 business days between warehouse processing and devliery depending on the delivery service in the destination area.
We normally ship our products within 5 business days unless requested otherwise. If we are unable to dispatch your order within five business days please watch for follow up communication via e-mail or phone about your order.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with ST Action Pro within 3 days from date of despatch of goods.
Email details of your claim to [email protected]
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability. Customer is responsible for return shipping and ST Action Pro will be responsible for return shipment back to the customer.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price (excluding shipping charges)
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made using credit card, typically this payment method will be credited. Refunds are subject to 10% restocking fee, and shipping costs are covered fully by the customer.
Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges are not permitted.